At Mojoliyah, we want you to love your purchase and have a positive shopping experience with us. If for any reason you are not entirely satisfied with your order, we are here to help. Please review our return policy below for more information on returning items:
1. Returns: - You may return eligible items within 2 days of receiving your order. - Items must be unworn, unwashed, and in their original condition with all tags attached. - Returns will only be accepted for items purchased directly from Mojoliyah.
2. Exchanges: - If you wish to exchange an item for a different size or color, please contact our customer service team to initiate the exchange process. - Exchanges are subject to product availability. If the desired item is not in stock, a refund will be issued.
3. Refunds: - Once your return is received and inspected, we will notify you of the approval or rejection of your refund. - Refunds will be issued to the original form of payment within 2-3 business days after the return is processed. - Shipping costs are non-refundable.
4. How to Initiate a Return: To initiate a return, please follow these steps: - Contact our customer service team at moappaarel@gmail.com with your order number and reason for return. - Once your return request is approved, you will receive instructions on how to return the item.
5. Return Shipping: - Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. - We recommend using a trackable shipping method to ensure the safe return of your items.
6. Damaged or Defective Items: - If you receive a damaged or defective item, please contact us immediately with photos of the damage. - We will assess the situation and provide instructions on how to return the item for a refund or replacement.
7. Final Sale Items: - Final sale items are non-returnable and non-refundable unless they arrive damaged or defective. - Clearance items and gift cards are also final sale and cannot be returned
8. International Returns: - International customers are responsible for all return shipping costs and any applicable customs fees. - Please clearly mark the package as "Return" on the customs declaration to avoid additional charges.
9. Contact Us: If you have any further questions or need assistance with your return, please contact our customer service team at moappaarel@gmail.com We are dedicated to providing excellent service and ensuring that your return process is seamless. Mojoliyah reserves the right to refuse returns that do not meet our return policy guidelines. We appreciate your understanding and cooperation in adhering to our return policy to facilitate a smooth and efficient return process.
Thank you for choosing Mojoliyah for your fashion needs!
